Shop policies

 

Old Virginia Home is a family owned business with the experience of over three generations of cabinetmakers and artisans. We offer professional time honored craftsmanship, good customer service and an unconditional satisfaction guarantee.

Returns and exchange details

We take pride in our workmanship and stand behind every item we produce with an unconditional satisfaction guarantee. If for any reason, you are not completely satisfied with the quality of your purchase, simply notify us for a return authorization and return your item in the original carton within 7 days for either an exchange or refund, less the cost of shipping (subject to a 10% processing and restocking charge). If damage should occur during shipping, retain all shipping materials for FedEx inspection and notify us immediately.

Customer Service

Old Virginia Home
10923A Patrick Henry Highway
Roseland, Virginia 22967-2608

Customer-Service@OldVirginiaHome.com
or call us: (434) 227-5901

Payments

We accept all major credit cards through PayPal and Etsy Payments. We also welcome payments by Money Order or by Personal Check.

Shipping

Items are shipped primarily through FedEx Ground Home Delivery Service, to residents of the 48 US Contiguous States only. (We do not ship to the states of Hawaii or Alaska). For large orders and combined shipping rates, please send your business or residential address  by email to determine the actual shipping charge. (No additional handling fees added).

Re-Sellers, Event Coordinators and Commercial Businesses

Please contact us with your complete business information and needs, for our direct "Business-to-Business" discounts and combined commercial shipping rates.

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